Terms & Conditions
Terms & Conditions
Terms & Conditions
Thank you for visiting our website. Please read these terms and conditions carefully as they set out the terms of use on which you may make use of our website. By accessing and/or using our Website, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our Website.
This website is for general information and guidance only. It is important to us that the content of this website is accurate and kept up-to-date. However, this cannot be guaranteed. Changes may be made to our services and other matters which are not noted or recorded on our site. We reserve the right to revise the contents of this website or withdraw access to it at any time.
There is always a risk attached to using or downloading from the internet. Please ensure that anything you download from our site is virus checked by up-to-date anti virus software.
Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. The existence of a link to another website does not imply or express endorsement of its provider, product or services by us. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them or your reliance on content contained in them.
All liability for loss and damage arising from your use of our site is excluded (except where death or personal injury arises from our negligence or loss or damage arises from any fraud on our part). The term "use of our site" includes (but is not limited to):
- Reliance on information contained on our site
- Downloading materials
- Using links from one part of our site to another or to other sites on the internet.
We reserve the right to revise this legal information at any time and for any reason. By entering this website, you acknowledge and agree that you shall be bound by any such revisions. Accordingly, you should periodically visit this page to review these terms and conditions.
Contacting Us
If you have any concerns about material which appears on our Website, please contact us using the form.
Frequently Asked Question
Your Questions, Answered
Experience and Qualifications
- How many home extensions have you completed?
- Can you show me examples of similar projects?
- Do you have references from recent clients?
- Are you fully insured? What insurance do you carry?
- Are you licensed or certified (where applicable)?
Costs and Quotes
- Can you provide a detailed written quote?
- What is included and excluded from the quote?
- Are there any likely additional costs I should be aware of?
- How do you handle changes or variations during the project?
- What is your payment schedule?
Planning and Permissions
- Will you help with planning permission or building regulations?
- Do I need planning permission for my extension?
- Will you liaise with building control inspectors?
- Who is responsible for obtaining approvals?
Communication
- Who is my main point of contact?
- How quickly do you respond to questions?
- How will changes be documented and approved?
Timeline
- When can you start?
- How long will the project take?
- What could cause delays?
- How will you keep me updated on progress?
- What happens if the project runs over schedule?
Project Management
- Who will manage the project day-to-day?
- Will the same team be on site throughout?
- Do you use subcontractors? If so, for what trades?
- How often will we have progress meetings?
Materials and Quality
- What materials do you recommend and why?
- Can I choose my own finishes and fixtures?
- How do you ensure the quality of workmanship?
- What warranties or guarantees do you offer?
Living During Construction
- Can we stay in the house while the work is carried out?
- How will you minimise dust, noise, and disruption?
- How will the site be secured?
- Will utilities such as water and electricity be interrupted?
Contracts
- Will we have a written contract?
- What happens if either party needs to cancel?
- What are the terms regarding delays or disputes?