Privacy Policy
Privacy Policy
Privacy Policy
We are committed to your privacy. We will use the information you provide for the purpose of supplying the service(s) you have requested. We may also inform you about related services which we believe may be relevant to you and keep you informed about our services. If you would not like to receive these communications please contact us. From time to time we may change this privacy policy. Any amendments will be published on this website.
- How we will use your information?
- Your personal information will only be used for the purposes you gave it to us and also to keep you informed.
Do we share information with other organisations?
We will not share your information with other organisations unless you give us permission. However, we employ other agents to perform functions on our behalf. Examples include delivering mail and e-mail.
Frequently Asked Question
Your Questions, Answered
Experience and Qualifications
- How many home extensions have you completed?
- Can you show me examples of similar projects?
- Do you have references from recent clients?
- Are you fully insured? What insurance do you carry?
- Are you licensed or certified (where applicable)?
Costs and Quotes
- Can you provide a detailed written quote?
- What is included and excluded from the quote?
- Are there any likely additional costs I should be aware of?
- How do you handle changes or variations during the project?
- What is your payment schedule?
Planning and Permissions
- Will you help with planning permission or building regulations?
- Do I need planning permission for my extension?
- Will you liaise with building control inspectors?
- Who is responsible for obtaining approvals?
Communication
- Who is my main point of contact?
- How quickly do you respond to questions?
- How will changes be documented and approved?
Timeline
- When can you start?
- How long will the project take?
- What could cause delays?
- How will you keep me updated on progress?
- What happens if the project runs over schedule?
Project Management
- Who will manage the project day-to-day?
- Will the same team be on site throughout?
- Do you use subcontractors? If so, for what trades?
- How often will we have progress meetings?
Materials and Quality
- What materials do you recommend and why?
- Can I choose my own finishes and fixtures?
- How do you ensure the quality of workmanship?
- What warranties or guarantees do you offer?
Living During Construction
- Can we stay in the house while the work is carried out?
- How will you minimise dust, noise, and disruption?
- How will the site be secured?
- Will utilities such as water and electricity be interrupted?
Contracts
- Will we have a written contract?
- What happens if either party needs to cancel?
- What are the terms regarding delays or disputes?